Privacy Policy

Limejump Limited is committed to ensuring the privacy and security of your personal data.

This Privacy Policy explains what personal data is processed about you, why we are processing your personal data and for which purposes, how long we hold your personal data for, how to access and update your personal data, as well as the options you have regarding your personal data and where to go for further information.

In this Privacy Policy, when we refer to “personal data”, we mean information which could directly identify you (for example, your name) and information which could indirectly identify you, meaning that it could identify you when combined with other information which we hold about you (for example, your date of birth). If you are a sole trader or partnership it is likely that much of the data we hold about your business will be classified as personal data but if you are a limited company it is likely the only personal data we will hold is employees’ business contact details. “Process” or “processing” means just about any conceivable use of personal data, including recording, storing, viewing or disclosing personal data.

Limejump Limited (company number 08021376 is the data controller of your personal data (referred to in this Policy as “Limejump” or “we”).

If you have any questions about your personal data which are not answered by this Policy, please contact our Data Protection Team: Data Protection, Unit 2.13, Canterbury Court, Kennington Park, 1 – 3 Brixton Road, London, SW9 6DE, or via email to


Information provided by you:

We collect your personal data to give you the best possible experience as a user of our products and services. In general, we collect information from you when you interact with us to request a quote or availability check, visit our website, subscribe to our newsletter, complete a survey or contact us with an enquiry or complaint. This covers all channels of communication with us, including over the telephone, email, website, social media, post and in person.

We’ll collect the following information from you when you request a quote:

We will also obtain or request  information from you if you contact us with an enquiry or complaint, so that we can try to resolve it. This information could include:

When you visit our website your device and browser may disclose certain information (such as device type, operating system, browser type, IP address, MAC number, dates and times our website was accessed and other information) that may be Personal Data.

Cookies and similar technologies:

Limejump uses cookies and similar technologies that collect and store information when you visit our website. You can control and manage your cookies preferences by adjusting your browser settings or using the Limejump cookies preference tool – for more information, please refer to the Limejump’s Cookie Policy at

Information collected by other sources:


We’ll use your personal data for the purposes outlined below:

To fulfil our contractual agreement to provide you with our products and services:

To comply with our legal obligations, and for the establishment, exercise or defence of legal claims:

Where we have legitimate business interests, for example:

If you are an existing customer, subject to your marketing preferences, or where you have otherwise expressly consented, we’ll send you relevant information about Limejump or Shell products and services that we think you’d benefit from.

You can opt out or update your marketing preferences at any time by contacting us:


Post: Limejump, Customer Services, Unit 2.13, Canterbury Court, 1-3  Brixton Road, London, SW9.


Where you have given your consent for us to use your personal data in a particular way, but later change your mind, you should contact us and we will stop doing so. You can do so by:

Email:  Post:  Limejump, Customer Services, Unit 2.13 , Canterbury Court, 1-3  Brixton Road, London, SW9.

Transfers of your data to other countries:

Where your personal data has been transferred to companies within the Shell group and/or to authorised third parties located outside of your country (including outside of the European Economic Area) we take organisational, contractual and legal measures to ensure that your personal data are exclusively processed for the purposes mentioned above and that adequate levels of protection have been implemented to safeguard your personal data. These measures include Binding Corporate Rules for transfers among the Shell group and for Shell companies in the European Union, European Commission approved transfer mechanisms for transfers to third parties in countries which have not been deemed to provide an adequate level of data protection as well as any additional local legal requirements. You can find a copy of Shell Binding Corporate Rules at or by contacting For more information, please contact us by:


Post: Customer Services, Limejump, Customer Services, Unit 2.13, Canterbury Court, 1-3  Brixton Road, London, SW9.


We’ll only store your personal data for as long as is necessary to fulfil the purposes outlined in this Privacy Policy or for as long as we reasonably consider necessary to establish, exercise or defend our legal rights. Your data will be retained in line with statutory and regulatory requirements. The criteria used to determine these retention periods includes:


The following section sets out your rights in relation to your personal data.

If you would like to exercise any of your data subject rights, please contact us by:


Post: Limejump, Customer Services, Unit 2.13 , Canterbury Court, 1-3 Brixton Road, London, SW9.

We aim to keep our information as accurate as possible. You can request:

that the processing of your personal data is restricted; and/or that you receive personal data that you have provided to Limejump in a structured, digital form to be transmitted to another party, if this is technically feasible.


If you would like to make a complaint, please contact our Data Protection Team:

Data Protection Team, Unit 2.13, Canterbury Court, Kennington Park, 1 – 3 Brixton Road, London, SW9 6DE, or via email to

If you are unsatisfied with the handling of your personal data by Limejump, then you have the right to lodge a complaint to your local data protection authority The Information Commissioner’s Office (ICO) whose address is Wycliffe House, Water Ln, Wilmslow SK9 5AF, Great Britain or the Dutch Data Protection Authority whose address is Prins Clauslaan 60, 2595 AJ The Hague, The Netherlands. Please visit for more information.


This Privacy Policy does not form part of any customer’s contract with us and we may amend it from time to time. Any changes we make to our Privacy Policy in the future will be posted on our website and, where appropriate, notified to you by email.

This Privacy Notice was last updated in March 2022.